SERVICE 06 / 08
Support & development
We look after systems once they're live: incident response, updates and feature growth under an SLA. Your systems live and grow with the business — no “delivered and disappeared”.
Sound familiar?
“The contractor delivered the project and vanished”
The system works until something breaks — and then there's no one to call.
“Every small change is a quest”
Find someone, explain the context, wait — weeks for a trifle.
“The system lags behind the business”
Processes have changed, but the systems froze at launch time.
WHAT YOU GET
01
SLA response
Incidents and questions are resolved within agreed timelines, not “when there's time”.
02
Feature growth
New scenarios and integrations — in iterations, without stopping the work.
03
Context knowledge
We know your system inside out — no need to explain from scratch every time.
04
Transparent format
A fixed monthly scope or hourly — you can see where the time goes.
HOW IT WORKS
01
System audit. State, risks and a stabilisation plan.
02
Support format. SLA, scope and communication channels.
03
Ongoing work. Monitoring, fixes, development.
04
Reporting. What's done and what we advise next — regularly.
EXAMPLE RESULT
Example — our projects after launch: the RADOBOT platform, the Boti Bible Club funnel and N·ANALYTICS keep evolving in iterations under support. Not a single system was “delivered and abandoned”.
WHAT'S INCLUDED
- System state audit at the start
- Monitoring and incident response under an SLA
- Bug fixes and minor improvements
- Feature growth in iterations
- Updates and backups
- Regular reporting: what's done, what we advise next
Have a system with no one to look after it?
The first consultation is free — we'll assess the system's state and propose a format.